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Designing for Caregiver-facing Values Elicitation ToolsNovember 19, 2024In serious illness contexts, caregivers tasked with making decisions for incapacitated patients face unique challenges. Current tools for values elicitation, primarily patient-oriented, may not fully meet caregiver needs. This study, involving 12 caregivers, adopted a research-through-design approach to evaluate caregiver-facing values elicitation tools. The findings reveal caregivers’ need for more support in understanding their own values, discerning patient values, and reconciling these perspectives. While caregivers seek tools for consensus building within the family, they prefer using them individually rather than in a shared manner. The study also highlights a general unawareness of the importance of values in decision-making. This lack of understanding points to the need for tools that educate as well as aid in decision-making. Finally, tool designers must balance top-down directives with bottom-up values in their designs. This research informs the development of more effective caregiver-facing values elicitation tools. |
TorCHI is a professional association of people in the Toronto UX community. Our diverse membership includes people with backgrounds in Human-Computer Interaction (HCI), Engineering, User Experience (UX), User Experience Research (UXR), Information Architecture (IA), Design Thinking, Usability, and Design among others. As well, our members include professionals, academics, and students. TorCHI was founded in 1990 as the local chapter of ACM's SIGHI, the Special Interest Group on Computer-Human Interaction. We offer ways to learn, share and network. |