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Tuesday, February 6 at 7 PM


Conversational Voice Interfaces: Holy Grail or Pandora's Box?

For close to five decades, voice interfaces have been regarded as the Holy Grail of interaction design. While the past few years have seen tremendous breakthroughs, this progress may have also opened the ethical doors to Pandora's Box by failing to support marginalized users that stand to benefit the most. Grounded in close to three decades of research, this talk deconstructs current design trajectories and discusses how we may approach the design of such interfaces in ways that are more ethical and inclusive.

Cosmin Munteanu (he/him/they/them) is an Associate Professor and Schlegel Research Chair in Technology for Healthy Aging at the Department of Systems Design Engineering, University of Waterloo, and Director of the Technologies for Ageing Gracefully lab. They are a transdisciplinary scholar and take a primarily ethnomethodological approach. Their work is situated at the intersection of user experience design, digital inclusion, aging, conversational user interfaces, and ethics, primarily focusing on the sociotechnical design of inclusive interactions with and for older adults.

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About TorCHI


TorCHI is a professional association of people in the Toronto UX community.

Our diverse membership includes people with backgrounds in Human-Computer Interaction (HCI), Engineering, User Experience (UX), User Experience Research (UXR), Information Architecture (IA), Design Thinking, Usability, and Design among others. As well, our members include professionals, academics, and students.

TorCHI was founded in 1990  as the local chapter of ACM's SIGHI, the Special Interest Group on Computer-Human Interaction.

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