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Celebrate World Usability Day with ToRCHI & UHN

  • 14 Nov 2013
  • 6:30 PM
  • University Health Network, Centre for Global eHealth Innovation, R. Fraser Elliot Building, 190 Elizabeth Street, 4th Floor
  • 0


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Healthcare: Collaborating for Better Systems 

Date: Thursday, November 14, 2013
Time: 6:30PM, please be prompt as entrance doors are locked by security after 7:00PM
Location: University Health Network, Centre for Global eHealth Innovation, R. Fraser Elliot Building, 190 Elizabeth St. take Elliot Elevators to 4th Floor (Note NOT EMERGENCY Dept Door, but take RAMP UP HILL & Doors on Left) Toronto, Ontario M5G 2C4


- Lynne Zucker, VP, Clinical Systems Integration at Canada Health Infoway
- Justin Kirkey, Human Factors Specialist, Healthcare Human Factors, Centre for Global eHealth Innovation, University Health Network, Toronto
- Peter Jones, PhD. 
Managing Partner, The Redesign Network, Associate Professor, Faculty of Design, OCAD University
- Emily Nicholas, Patients Canada, Speaker and Advisor


PRESENTATION I. Observations from the Electronic Health Record Journey

Digitizing healthcare in Canada continues to be a complex, challenging journey. Along the way, Canada Health Infoway has provided leadership; through targeted investments and supporting services like technology blueprints, eHealth standards etc.  There is growing awareness that achieving transformational change within the clinical community will require more attention to the user experience and to usability.  This presentation will draw on Canadian and global  experiences to highlight the need for increased human factors work in healthcare.

BIO: Lynne Zucker is Vice President, Clinical Systems Integration, responsible for the Electronic Medical Record (EMR) and Integration program and the Standards Collaborative at Canada Health Infoway. Prior to joining Infoway in 2009, Ms. Zucker worked for more than 20 years in the IT industry, including leadership roles at Sun Microsystems and Apple Computer. She is a professional engineer, holding a BASc in systems design engineering and a MASc in the management of technology, both from the University of Waterloo. Ms. Zucker currently serves as a director of the Canadian Education Association.

PRESENTATION II. Electronic Health Records Usability Case Study 
Electronic Health Records (HER) are mandated by governments around the world, with implications for patient safety and patient care quality. Svetlena will present a case study of the evaluation of the usability of the most commonly used EHR among Ontario's primary care providers. The process of evaluation as well as the findings will be outlined. Multimedia will be utilized as well. The findings will then be contrasted with the findings from another study that evaluated in a comparative manner an additional two market leading EHRs. The status of usability work in healthcare will be discussed.
BIO: Justin Kirkey BASc is a Human Factors Specialist at Healthcare Human Factors, part of the Centre for Global eHealth Innovation at University Health Network in Toronto.  Justin specializes in the design and evaluation of systems, devices, and interfaces, using human-centred UX processes in the clinical setting. Justin studied Industrial (Systems) Engineering at the University of Toronto, where he specialized in Human Factors Engineering. Justin has experience working in the safety-critical healthcare and aerospace industries, as well as in the consumer-focused marketing UX domain.

PRESENTATION III. The Challenge of Designing for Continuity of Healthcare Experience. While many design and research professionals contribute to usability and user experience across healthcare service, few of us are able to bridge contexts from a defined project to other portals, services, and data processes. With hundreds of EMRs and over 70,000 health “apps” in the market now, the fragmentation of experience and attention may be a more confounding issue than any product’s usability. Design and evaluation are complicated by the relationships of multiple resources for similar tasks across institutions and networks. In all healthcare sectors we tend to work in narrow slices of access to patients, providers or organizations, which undercuts the ability to deliver systemically relevant solutions. The book Design for Care attempts to bridge the limited understanding designers have in other sectors than their own, helping them envision better end to end experiences for their constituents and user.

BIO: Peter Jones is associate professor at OCAD University, where he is a senior fellow of the Strategic Innovation Lab and teaches in the Strategic Foresight and Innovation MDes program.  As an innovation research consultant Peter founded the US design research firm Redesign in 2001, now in Toronto, to advance design and new practices in professions, organizations, and service systems. Peter has designed market-leading information services in healthcare, scientific, and legal practices, and advises organizations on service design, innovation strategy and organizational development. Dr. Jones is author of Design for Care: Innovating Healthcare Experience (2013, Rosenfeld Media), His research and trade articles can be found on

PRESENTATION IV. Patients' Perspective in Healthcare Systems
Emily Nicholas will round out our speakers list representing the patients' perspective.

BIO: Emily Nicholas While pursuing what was intended to be a nice straight and narrow path to a career as a physician, Emily unexpectedly found herself immersed in the uncharted territory of the patient experience.  Her journeys through ER’s, OR’s and her many adventures in-between taught her more than she had ever wanted to learn. However, it also ignited a new passion for system reform and public health.  With Patients Canada (formerly The Patients’ Association of Canada) Emily found her niche.She has now been helping the organization bring the patient voice to all levels of health care for over five years, sitting on the board of directors, serving as a speaker and adviser, participating in round-table discussions with organizations such as the Ministry of Health and Public Health Ontario, and federal groups such as the Health Council of Canada and CIHI. This year, Emily has become more involved with bringing the patient voice to the design of new health care technologies and software.

Concurrently, Emily is employed part-time as a research assistant in the Department of Family and Community Medicine at St. Michael's Hospital in Toronto. Working out of the Centre for Research on Inner City Health (CRICH), she manages a project which is trying to use social media as a tool to improve collaboration and communication between health care professionals. She also does sporadic consulting work related to patient-centred product and service design and tutors high school and university students in math and science on evenings and weekends.
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